Arlington County, Virginia
Client: Arlington County, Virginia
Project type: Micromobility program management consulting
We assisted the County in developing and managing its micromobility program with a combined fleet of 3,000+ e-scooters and e-bikes.
Tasks MetroBike performed include:
- assisted in the development of Arlington County’s program and permit materials;
- processed operator applications;
- constructed 100+ on-street parking corrals with bike racks and delineators;
- created equity emphasis areas and operator deployment requirements within them;
- tracked and analyzed operator and corral usage data;
- responded to citizen questions and concerns;
- added an online citizen complaint reporting feature to the County’s “Report a Problem” system;
- monitored program operations and operators;
- evaluated program performance and developed reports for elected officials; and
- presented program updates to civic associations, committees, and commissions.